Project Highlights | Case Studies
Rapid Recovery of a SharePoint-Based Healthcare System After a Major Outage
Client Type: A large federal government organization supporting critical operations for a global user base
The Challenge
A vital enterprise system, built on a legacy on-premise SharePoint platform, experienced a sudden, widespread crash. This severely impacted end-user access to web-based webforms for submitting files and documents, disrupting critical workflows and processing for a global user base.
The Solution
I was assigned as a Project Manager to assist with the intense recovery efforts. My role involved leading strategic reporting and coordination of technical activities, working with diverse teams to rapidly diagnose root causes related to the outdated platform, and contributing to a comprehensive recovery strategy. This included drafting key documentation and facilitating urgent communication between technical experts and operational stakeholders.
The Impact
- Minimized disruption to critical workflows and processing for a global user base.
- Supported the efficient resolution of complex technical issues stemming from a legacy platform.
- Ensured clear and timely communication throughout the high-pressure recovery process.
Optimizing a Local Government Project Management Office
Implementing SharePoint Based Tools for Tracking Project Status
Client Type: A Major Metropolitan Transportation Authority
The Challenge
This organization lacked centralized project oversight and standardized processes, leading to budget overruns, scheduling errors, and communication breakdowns across numerous capital projects with a combined value exceeding $69 Million.
The Solution
I optimized PMO processes and knowledge management, drastically improving document processing time and deliverable status reporting. This was achieved by designing and implementing custom SharePoint sites and dashboard tools, integrating automated workflows for tracking over $69M in procurements and contracts
The Impact
- Achieved a 20% reduction in status errors through customized workflows
- Enhanced communication and visibility for over 100 capital projects
- Streamlined procurement tracking and reporting for over $65 Million in procurements, saving significant administrative time
Developing a Smartsheet Project Dashboard
Developing a Centralized Project Tracking Tool for a Federal Agency
Client Type: A Key Federal Scientific Agency
The Challenge
This agency required a more efficient and centralized method for tracking progress and managing diverse projects across multiple teams, leading to fragmented data and inconsistent reporting.
The Solution
I developed a centralized Smartsheet-based tool for tracking new project requests. This involved gathering requirements, designing its architecture, configuring functionalities, and establishing best practices for consistent data and enhanced reporting across various initiatives.
The Impact
- Significantly enhanced project visibility and transparency across multiple departmental initiatives
- Streamlined reporting processes, reducing manual effort and improving data accuracy
- Provided a centralized platform for all project stakeholders to monitor progress effectively.
Office & Operations Center Modernization
Leading Multi-Phase Modernization of Key Operational Hubs
Client Type: A Major Metropolitan Transportation Authority
The Challenge
A critical central headquarters facility, housing over 170 staff across vital operational departments (e.g., customer care, dispatch), required significant renovation to improve space utilization, acoustics, accessibility, and aesthetics. This complex project demanded meticulous coordination to minimize disruption in a 24/7 operational environment while adhering to strict safety and compliance codes.
The Solution
As the lead Project Manager for these multi-phase office renovations, I coordinated all aspects of the project. This included extensive contractor oversight, ensuring strict compliance with all applicable building codes and specifications (City, State, Federal), and managing detailed construction schedules and phasing plans across multiple operational units. I ensured safe working conditions, minimized disruptions, and managed a budget that exceeded $800,000 for these specific renovation initiatives. My responsibilities encompassed verifying existing conditions, coordinating site access for construction, and overseeing material disposal.
The Impact
- Successfully delivered critical office renovations within a challenging 24/7 operational environment
- Improved workspace ergonomics, acoustics, and aesthetics for over 170 staff members
- Ensured full compliance with all relevant safety, building, and environmental codes throughout the project
- Demonstrated expert coordination and risk mitigation in a highly sensitive and active client headquarters